Blog topic
Notes from building software and AI for home healthcare agencies: scheduling, EVV and compliance, billing, caregiver matching and patient communication.
Families pick a home health agency from a discharge list in minutes. Here is how I build agency brands that prove legitimacy, avoid claims the rules forbid, and show families who will actually walk through the door.
Families usually find a hospice website the night a doctor first says the word. Here is what I think those pages must answer, what to show as proof, and what never to say, based on Medicare's own hospice booklet.
Your agency website has a different job at each stage of Texas licensing. Here is the order I would build it in, from choosing a name to the six-month survey deadline.
I judge caregiver scheduling software by what it refuses to save, not how nice the calendar looks. Here are the rules, pay math and demo script I use before an agency signs.
I map home care intake as six stages and only digitize the middle ones. Here is how I collect every fact once, move consents online with a paper option and keep the first call and the visit human.
If your agency takes Medicare or Medicaid, your website has a WCAG 2.1 AA deadline, and it moved in 2026. Here is how I read Section 504, Section 1557 and the ADA, what fails most often on agency sites, and the checks I run before launch.
A birthday photo, a thank-you card, an angry late-night review: each one can become a HIPAA complaint if it lands on social media the wrong way. Here is how I’d handle patient stories, review replies, staff posts and the FTC’s testimonial rules.
Visit reminders, shift offers and recruiting texts each run under different consent rules. Here is how I would set up home care texting so carriers deliver it, opt-outs are honored and no health details end up on a lock screen.
Referral sources send patients to agencies that are easy to refer to. Here is how I would set up the referral page, secure intake, response times, liaison CRM and metrics, inside the kickback, patient choice and HIPAA rules.
Most caregiver applicants aren’t lost because of pay. They’re lost to waiting. Here’s how I’d automate the hiring funnel, which Texas checks it has to include, and why people still make the hiring decisions.
Most agency sites don’t need a rebuild to take HIPAA seriously. They need the right forms behind a BAA, trackers kept off intake pages, and clear rules for what the chat bubble is allowed to ask.
Your on-call phone shouldn’t burn out your best coordinator. Here is how I compare staff rotations, medical answering services and AI voice agents for home care calls after 5 p.m., including what must always reach a human.
Most Texas EVV denials come from a handful of fixable habits. Here is how the 2026 rules actually work, from HHAeXchange and the TMHP Aggregator to claims matching, usage scores and the end of grace periods.
Your EMR is built to run care. A CRM is built to win and keep referral relationships. Here is how I decide whether an agency's EMR intake is enough, or whether it is time for a home health CRM.
Scheduling, caregiver matching, EVV, billing and communication should be one connected record. Here’s what I’d want every agency to check before signing a software contract.
AI helps home healthcare agencies most with the communication and admin work around care, and least where clinical judgment and trust are involved. Here’s my honest map.
Missed calls and after-hours inquiries cost home healthcare agencies more than most realize. Here’s how I designed an AI receptionist around the agency’s process, connected it to their tools, and kept care decisions with people.
